Privacy Policy

1. Who we are

This Privacy Policy explains how SymsLink (“we”, “us”) handles personal data when you contact us through this website.

Contact: hello@symslink.com

2. What data we collect

We collect only information you choose to provide when contacting us, such as:

• Name (if provided)
• Email address
• Message content and any attachments or links you include
• Basic technical information needed for security and delivery (e.g., server logs)

We do not create user accounts on this website and we do not use automated decision-making or profiling for inquiries.

3. Why we use your data

We use your data only to:

• Receive and respond to your inquiry
• Communicate with you about potential services, requirements, and next steps
• Maintain the security and integrity of our website and communication systems

4. Legal basis

We process inquiry-related data because it is necessary to respond to your request and to take steps you ask us to take before entering into any agreement. We may also process limited data where it is necessary for our legitimate interests in operating and securing our services and communications.

5. Where your data is stored

Messages submitted via our website are delivered to our business email inbox. We may store communications to manage the conversation, provide follow-ups, and keep a record of what was requested.

6. Retention

We keep inquiry communications only for as long as reasonably necessary for the purposes described above. We may retain certain records longer where needed to establish, exercise, or defend legal claims, or to meet applicable legal obligations.

7. Sharing and processors

We do not sell your personal data. We share data only as needed to operate our website and communications (for example, hosting and email service providers). Those providers process data on our behalf for delivery, security, and reliability.

8. Cookies and tracking

We do not use analytics tools, advertising pixels, or marketing trackers on this website at this time.

9. International access

Our team may access inquiry messages from different countries to respond and provide support. We take reasonable steps to protect the confidentiality of communications.

10. Your choices and rights

Depending on your location and applicable law, you may have rights in relation to your personal data (such as access, correction, deletion, restriction, or objection). Where legally required or permitted, we may ask you to verify your identity before responding. We may decline requests where an exception applies (for example, where retention is necessary for legal claims or compliance).

To make a privacy request, email hello@symslink.com with “Privacy Request” in the subject.

11. Security

We take reasonable technical and organizational measures intended to protect inquiry data. However, no method of transmission or storage is completely secure.

12. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top reflects the most recent version.

13. Contact

If you have questions about this Privacy Policy, contact hello@symslink.com.